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Herrnson, P.S., B.B. Bederson, B. Lee, P.L. Francia, R.M. Sherman, Frederick G. Conrad, M. Traugott, and R.G. Niemi. 2005. "Early Appraisals of Electronic Voting." Social Science Computer Review, 23:274-292.
With the recent troubles in U.S. elections, there has been a nationwide push to update voting systems. States and localities are investing heavily in electronic voting systems, many of which use a touch screen. These systems offer the promise of faster and more accurate voting; however, the current reality is that they have some shortcomings in terms of voter usability. This study examines issues related to the usability of electronic voting systems and reports on a series of usability studies that involved expert review, close observation, a field test, and an exit poll to learn voters' responses to a new voting system. Our analysis shows these systems work well; however, they have some shortcomings including some that have raised concerns among a minority of voters.
Country of focus: United States of America.