Home > Publications . Search All . Browse All . Country . Browse PSC Pubs . PSC Report Series

PSC In The News

RSS Feed icon

Lam looks at population and development in next 15 years in UN commission keynote address

Mitchell et al. find harsh family environments may magnify disadvantage via impact on 'genetic architecture'

Frey says Arizona's political paradoxes explained in part by demography

Highlights

Raghunathan appointed director of Survey Research Center

PSC newsletter spring 2014 issue now available

Kusunoki wins faculty seed grant award from Institute for Research on Women and Gender

2014 PAA Annual Meeting, May 1-3, Boston

Next Brown Bag

Monday, April 21
Grant Miller: Managerial Incentives in Public Service Delivery

Frederick G. Conrad photo

Electronic voting eliminates hanging chads but introduces new usability challenges

Publication Abstract

Conrad, Frederick G., B.B. Bederson, B. Lewis, E. Peytcheva, M.W. Traugott, M.J. Hanmer, P.S. Herrnson, and R.G. Niemi. 2009. "Electronic voting eliminates hanging chads but introduces new usability challenges." International Journal of Human-Computer Studies, 67(1): 111-124.

The arrival of electronic voting has generated considerable controversy, mostly about its vulnerability to fraud. By comparison, virtually no attention has been given to its usability. i.e., voters' ability to vote its they intend, which was central to the controversy surrounding the 2000 US presidential election. Yet it is hard to imagine a domain of human-computer interaction where usability has more impact on how democracy works. This article reports a laboratory investigation of the usability of six electronic voting systems chosen to represent the features of systems in current use and potentially in future use. The primary question was whether e-voting systems arc sufficiently hard to use that voting accuracy and satisfaction are compromised. We observed that voters often seemed quite lost taking far more than the required number of actions to cast individual votes, especially when they ultimately voted inaccurately. Their satisfaction went down as their effort went tip. And accuracy with some systems wits disturbingly low. While many of these problems are easy to fix, manufacturers will need to adopt usability engineering practices that have vastly improved user interfaces throughout the software industry. (C) 2008 Elsevier Ltd. All rights reserved.

DOI:10.1016/j.ijhcs.2008.09.010 (Full Text)

Country of focus: United States.

Browse | Search : All Pubs | Next