Home > Publications . Search All . Browse All . Country . Browse PSC Pubs . PSC Report Series

PSC In The News

RSS Feed icon

Hindustan Times points out high value of H-1B visas for US innovation, welfare, and tech firm profits

Novak, Geronimus, Martinez-Cardoso: Threat of deportation harmful to immigrants' health

Students from two worlds learn from one another in Morenoff's Inside-Out class

More News

Highlights

Heather Ann Thompson wins Pulitzer Prize for book on Attica uprising

Lam explores dimensions of the projected 4 billion increase in world population before 2100

ISR's Nick Prieur wins UMOR award for exceptional contribution to U-M's research mission

How effectively can these nations handle outside investments in health R&D?

More Highlights

Next Brown Bag

Mon, April 10, 2017, noon:
Elizabeth Bruch

The impact of progress indicators on task completion

Publication Abstract

Conrad, Frederick G., Mick P. Couper, Roger Tourangeau, and A. Peytchev. 2010. "The impact of progress indicators on task completion." Interacting with Computers, 22(5): 417-427.

A near ubiquitous feature of user interfaces is feedback on task completion or progress indicators such as the graphical bar that grows as more of the task is completed. The presumed benefit is that users will be more likely to complete the task if they see they are making progress but it is also possible that feedback indicating slow progress may sometimes discourage users from completing the task. This paper describes two experiments that evaluate the impact of progress indicators on the completion of on-line questionnaires. In the first experiment, progress was displayed at different speeds throughout the questionnaire. If the early feedback indicated slow progress, abandonment rates were higher and users' subjective experience more negative than if the early feedback indicated faster progress. In the second experiment, intermittent feedback seemed to minimize the costs of discouraging feedback while preserving the benefits of encouraging feedback. Overall, the results suggest that when progress seems to outpace users' expectations, feedback can improve their experience though not necessarily their completion rates; when progress seems to lag behind what users expect, feedback degrades their experience and lowers completion rates. (C) 2010 Elsevier B.V. All rights reserved.

DOI:10.1016/j.intcom.2010.03.001 (Full Text)

PMCID: PMC2910434. (Pub Med Central)

Browse | Search : All Pubs | Next