Home > Publications . Search All . Browse All . Country . Browse PSC Pubs . PSC Report Series

PSC In The News

RSS Feed icon

Sastry's 10-year study of New Orleans Katrina evacuees shows demographic differences between returning and nonreturning

Stafford says less educated, smaller investors more likely to sell off stock and lock in losses during market downturn

Chen says job fit, job happiness can be achieved over time

Highlights

Deirdre Bloome wins ASA award for work on racial inequality and intergenerational transmission

Bob Willis awarded 2015 Jacob Mincer Award for Lifetime Contributions to the Field of Labor Economics

David Lam is new director of Institute for Social Research

Elizabeth Bruch wins Robert Merton Prize for paper in analytic sociology

Next Brown Bag

Monday, Oct 12
Joe Grengs, Policy & Planning for Social Equity in Transportation

More positive or more extreme? A meta-analysis of mode differences in response choice

Archived Abstract of Former PSC Researcher

Ye, C., J. Fulton, and Roger Tourangeau. 2011. "More positive or more extreme? A meta-analysis of mode differences in response choice." Public Opinion Quarterly, 75(2): 349-365.

Some researchers have argued that respondents give more extreme answers to questions involving response scales over the telephone than in other modes of data collection, but others have argued that telephone respondents give more positive answers. We conducted a meta-analysis based on 18 experimental comparisons between telephone interviews and another mode of data collection. Our analysis showed that telephone respondents are significantly more likely than respondents in other modes to give extremely positive answers (for example, the highest satisfaction ratings in a customer satisfaction survey) but are not more likely to give extremely negative responses. This tendency to give highly positive ratings appears to be related to the presence of an interviewer, and it may reflect respondents' reluctance to express bad news, a tendency some social psychologists have dubbed the MUM effect.

DOI:10.1093/poq/nfr009 (Full Text)

Country of focus: United States of America.

Browse | Search : All Pubs | Next