Home > Publications . Search All . Browse All . Country . Browse PSC Pubs . PSC Report Series

PSC In The News

RSS Feed icon

Yang comments on importance of migrant remittances to future of recipient families

Frey says America's black population is changing with recent immigration

Bailey and Danziger's War on Poverty book reviewed in NY Review of Books

Highlights

Hicken wins 2015 UROP Outstanding Research Mentor Award

U-M ranked #1 in Sociology of Population by USN&WR's "Best Graduate Schools"

PAA 2015 Annual Meeting: Preliminary program and list of UM participants

ISR addition wins LEED Gold Certification

Next Brown Bag

Mon, May 18
Lois Verbrugge, Disability Experience & Measurement

More positive or more extreme? A meta-analysis of mode differences in response choice

Archived Abstract of Former PSC Researcher

Ye, C., J. Fulton, and Roger Tourangeau. 2011. "More positive or more extreme? A meta-analysis of mode differences in response choice." Public Opinion Quarterly, 75(2): 349-365.

Some researchers have argued that respondents give more extreme answers to questions involving response scales over the telephone than in other modes of data collection, but others have argued that telephone respondents give more positive answers. We conducted a meta-analysis based on 18 experimental comparisons between telephone interviews and another mode of data collection. Our analysis showed that telephone respondents are significantly more likely than respondents in other modes to give extremely positive answers (for example, the highest satisfaction ratings in a customer satisfaction survey) but are not more likely to give extremely negative responses. This tendency to give highly positive ratings appears to be related to the presence of an interviewer, and it may reflect respondents' reluctance to express bad news, a tendency some social psychologists have dubbed the MUM effect.

DOI:10.1093/poq/nfr009 (Full Text)

Country of focus: United States of America.

Browse | Search : All Pubs | Next