Home > Publications . Search All . Browse All . Country . Browse PSC Pubs . PSC Report Series

PSC In The News

RSS Feed icon

Kruger says reports of phantom mobile phone ringing/vibrating more common among anxious

Stafford says too early to say whether stock market declines will curtail Americans' spending

Eisenberg says many colleges now train campus personnel to spot and refer troubled college students

Highlights

Call for papers: Conference on Integrating Genetics and the Social Sciences, Oct 21-22, 2016, CU-Boulder

PRB training program in policy communication for pre-docs. Application deadline, 2.28.2016

Call for proposals: PSID small grants for research on life course impacts on later life wellbeing

PSC News, fall 2015 now available

Next Brown Bag

Monday, Feb 1 at noon, 6050 ISR-Thompson
Sarah Miller

More positive or more extreme? A meta-analysis of mode differences in response choice

Archived Abstract of Former PSC Researcher

Ye, C., J. Fulton, and Roger Tourangeau. 2011. "More positive or more extreme? A meta-analysis of mode differences in response choice." Public Opinion Quarterly, 75(2): 349-365.

Some researchers have argued that respondents give more extreme answers to questions involving response scales over the telephone than in other modes of data collection, but others have argued that telephone respondents give more positive answers. We conducted a meta-analysis based on 18 experimental comparisons between telephone interviews and another mode of data collection. Our analysis showed that telephone respondents are significantly more likely than respondents in other modes to give extremely positive answers (for example, the highest satisfaction ratings in a customer satisfaction survey) but are not more likely to give extremely negative responses. This tendency to give highly positive ratings appears to be related to the presence of an interviewer, and it may reflect respondents' reluctance to express bad news, a tendency some social psychologists have dubbed the MUM effect.

DOI:10.1093/poq/nfr009 (Full Text)

Country of focus: United States of America.

Browse | Search : All Pubs | Next